Who we are
Our website address is: https://retapep.com.au. We are RetaPep Pty Ltd, a research peptide supplier operating from PO Box 1527, Byron Bay NSW 2481.
What personal data we collect and why we collect it
Product Orders and Account Information
When you create an account or make a purchase, we collect your name, email address, billing and shipping addresses, phone number, and payment information. We use this data to process your orders, manage your account, and provide customer support for research peptide purchases.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
When you contact us through our website forms, we collect your name, email address, and message content to respond to your inquiry about research peptides and laboratory services.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
WooCommerce Cookies: Our online shop uses cookies to track items in your shopping cart and remember your preferences during your visit.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics to understand how visitors use our website. This helps us improve our research peptide information and shopping experience.
Who we share your data with
- Payment processors to handle secure payment transactions
- Shipping companies to deliver your research peptide orders
- Email service providers for customer communications
- Legal authorities when required by Australian law
If you request a password reset, your IP address will be included in the reset email.
Important: We never share customer information with unauthorized third parties and all data sharing complies with Australian Privacy Principles.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Order data is retained for 7 years to comply with Australian taxation and business record requirements.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes under Australian law.
Your rights include:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your data (where legally permitted)
- Opting out of marketing communications
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Your personal data may be processed on servers located outside Australia. We ensure appropriate safeguards are in place to protect your information in accordance with Australian Privacy Principles.
Research Use Compliance
All customers must confirm they are purchasing research peptides for legitimate scientific research purposes only. We may verify institutional affiliations as part of our compliance with Australian research chemical regulations.